IN THE MATTER OF CONDUCT AND USAGE ON THE GOODEALS E-COMMERCE PLATFORM

ACCEPTABLE USE POLICY (AUP)

Version: 2.0.0 | Effective Date: 05 August 2026

ARTICLE 1: PREAMBLE AND BINDING NATURE

1.1. This Acceptable Use Policy ("AUP") is an integral part of the GOODEALS General Terms of Service and is legally binding on all Users of the Platform. Its purpose is to define the boundaries of permissible conduct and to prohibit activities that are illegal, harmful, or otherwise detrimental to the GOODEALS community.

1.2. Ignorance of this policy shall not constitute a defense against its enforcement. By using the GOODEALS Platform, you agree to abide by this AUP in its entirety.

ARTICLE 2: PROHIBITED CONDUCT AND CONTENT

The following is a non-exhaustive list of activities and content that are strictly forbidden on the GOODEALS Platform. Engaging in any of these activities will subject the User to immediate investigation and potential sanctions, as outlined in Article 4.

2.1. Illegal and Fraudulent Activities: a. Sale of Prohibited Goods: Listing, offering for sale, or transacting in any goods or services that are illegal under the laws of the Federal Republic of Nigeria, including but not limited to counterfeit goods, narcotics, unlicensed firearms, and stolen property. b. Financial Fraud: Engaging in any form of fraudulent activity, including the use of stolen payment information, price manipulation, money laundering, or participating in pyramid schemes or other financial scams. c. Impersonation: Creating accounts or communicating under a false identity or impersonating any person or entity, including a GOODEALS employee or representative.

2.2. Intellectual Property Infringement: a. Copyright and Trademark Violations: Posting, listing, or selling any content or item that infringes upon the copyright, trademark, patent, or other intellectual property rights of a third party. This includes the sale of counterfeit or "replica" items.

2.3. Harmful, Abusive, and Offensive Content: a. Harassment and Threats: Engaging in harassment, bullying, intimidation, or making threats of violence against any other User or GOODEALS staff. b. Hate Speech and Discrimination: Posting or promoting content that is discriminatory, defamatory, or incites hatred or violence against individuals or groups based on race, ethnicity, religion, gender, sexual orientation, disability, or any other protected characteristic. c. Obscene and Pornographic Material: Uploading or distributing any content that is sexually explicit, pornographic, or gratuitously violent.

2.4. Platform Integrity and Security Violations: a. Spam and Unsolicited Communications: Sending unsolicited promotional or commercial content, or engaging in any activity that constitutes "spam." b. Malicious Software: Distributing viruses, malware, trojan horses, worms, or any other software intended to damage, interfere with, or intercept any system, data, or personal information. c. Data Mining and Scraping: Using any automated means (e.g., bots, scrapers) to access the Platform for any purpose, such as collecting data or content, without our express written permission. d. System Interference: Taking any action that imposes an unreasonable or disproportionately large load on our technical infrastructure, or attempting to circumvent any security measures we have in place.

ARTICLE 3: REPORTING OF VIOLATIONS

3.1. GOODEALS relies on its community of Users to help maintain the integrity of the Platform. If you encounter any content or activity that you believe violates this AUP, you are strongly encouraged to report it immediately.

3.2. How to report. Where the conduct concerns an order you placed, open that order and select "Report an issue". For anything else — a listing, a message, or another User's conduct — email our Trust & Safety team at support@goodeals.com.ng with the link to the listing or profile and a description of the problem. Both routes reach the same team and are handled identically.

ARTICLE 4: ENFORCEMENT AND CONSEQUENCES

4.1. Upon receiving a report or otherwise becoming aware of a potential violation, GOODEALS reserves the right to investigate the matter at its sole discretion.

4.2. Should a User be found in violation of this AUP, GOODEALS may take one or more of the following actions, depending on the severity of the infraction: a. Issuing a formal warning. b. Removing the offending content or product listing. c. Imposing a temporary suspension on the User's account. d. Ordering the permanent termination of the User's account and access to the Platform. e. Cooperating fully with law enforcement authorities and reporting any suspected criminal activity.

4.3. Who decides, and what that decision is. GOODEALS decides, in the first instance, whether this AUP has been breached and what action to take on the Platform. That decision is ours to make about access to our own service; it is not a legal ruling and it is not final in any court or before any regulator. Nothing in this Article is an arbitration agreement or an ouster of jurisdiction.

4.4. Your right to challenge an enforcement action. If we suspend, restrict, or terminate your account under this AUP we will tell you the reason. You may ask us to review that decision by replying to the notice or writing to support@goodeals.com.ng, and a person who was not involved in the original decision will review it. You may also complain to the Federal Competition and Consumer Protection Commission (FCCPC) or seek relief in court at any time, whether or not you have asked us to review the decision first.

4.5. Proportionality. Enforcement action will be proportionate to the breach. We reserve immediate termination for serious cases — such as fraud, counterfeit goods, or threats to safety — and will use warnings and temporary measures for lesser breaches where it is reasonable to do so.

ARTICLE 5: AMENDMENTS

5.1. This AUP may be updated from time to time to address new and emerging threats. It is incorporated by reference into the General Terms of Service, and it is amended on the same terms: we will give registered Users at least 30 days' notice, by email or prominent notice on the Platform, before an amended version takes effect. Where an amendment is required to comply with law or to address a security risk, it may take effect on shorter notice, and we will say so when we notify you.

5.2. How this Policy binds you. You accept this AUP when you accept the General Terms of Service on creating your account, and we record the version you accepted. Merely continuing to browse does not, by itself, constitute acceptance of a revised version. The prohibitions in Article 2 nonetheless describe conduct that is unlawful or harmful regardless of any agreement, and we may act on them accordingly.