IN THE MATTER OF COMMERCIAL OFFERINGS ON THE GOODEALS E-COMMERCE PLATFORM
PRODUCT LISTING POLICY
Effective Date: 17 October 2025
ARTICLE 1: THE GOVERNING PRINCIPLE OF TRUST
1.1. The integrity of the GOODEALS marketplace is paramount. This Product Listing Policy ("Policy") establishes the binding rules and quality standards that all Vendors must adhere to when listing products ("Goods") for sale on the Platform. The trust of our Buyers is our most valuable asset. This policy is the foundational framework we use to protect that trust. It ensures that any customer browsing GOODEALS can do so with the confidence that all listings are legal, accurately represented, and of a high standard.
1.2. This Policy is an integral and legally binding part of the Vendor Agreement. Violation of this Policy will result in enforcement actions as detailed in Article 5. It is not merely a set of guidelines but a core component of our partnership with each Vendor. Adherence is not optional; it is the prerequisite for participating in our marketplace. The primary goal is to ensure every listing is legal, accurate, and clear, thereby building unwavering, long-term trust with our Buyers, which in turn fosters a healthy and sustainable ecosystem for all.
ARTICLE 2: PROHIBITED AND RESTRICTED PRODUCTS
2.1. Prohibited Products (Zero Tolerance): The following products are strictly forbidden from being listed on GOODEALS under any circumstances. Listing any of these items will lead to immediate delisting and potential account suspension, as they represent a significant legal, financial, or reputational risk to the community and the Platform.
a. Illegal Items: Any product that is illegal to sell, possess, or distribute under the laws of the Federal Republic of Nigeria. This includes, but is not limited to, goods under embargo, products recalled by NAFDAC or the FCCPC, or any item that promotes illegal activity. b. Counterfeit and Unauthorized Goods: All counterfeit products, fakes, "replicas," or any item that infringes on the intellectual property of others (as defined in our Intellectual Property Policy). This includes unauthorized copies of media, software, branded goods, or items that falsely claim to be genuine. c. Weapons and Explosives: Firearms, ammunition, explosives, tactical gear, stun guns, pepper spray, certain knives (where regulated), and any related parts or accessories. d. Narcotics and Controlled Substances: Illegal drugs, drug paraphernalia, prescription drugs sold without a valid pharmacy license, psychoactive substances, and any substance presented as having the effects of a controlled substance. e. Adult and Obscene Material: Pornographic materials (in any media format), products that are sexually explicit or obscene, and any content deemed harmful to minors. f. Stolen Goods: Any product that has been acquired illegally. GOODEALS maintains a zero-tolerance policy for theft and will cooperate fully with law enforcement, including providing User data, in any related investigation. g. Hazardous Materials: Industrial-grade chemicals, toxic substances, items containing mercury, radioactive materials, and other materials that pose a health, safety, or environmental risk and are not intended for general consumer use.
2.2. Restricted Products (Approval Required): The following products may only be listed with express prior written approval from GOODEALS. Vendors must apply for and receive categorization approval, which may require providing evidence of licensing, authorization, or compliance with specific regulations.
a. Medical and Health Products: Medicines (prescription or over-the-counter), medical devices, and supplements making therapeutic claims. Approval requires strict adherence to NAFDAC regulations. Any unsubstantiated health claim is strictly prohibited. b. High-Value Jewelry and Gemstones: Items (e.g., diamonds, gold) requiring official certification or appraisal. This restriction is in place to prevent fraud and protect Buyers from purchasing uncertified or misrepresented valuables. c. Alcoholic Beverages: Sale of alcohol is heavily regulated and subject to strict licensing and age-verification requirements. Vendors must provide proof of their legal authority to sell alcohol online.
ARTICLE 3: CONTENT STANDARDS FOR LISTINGS
Every product listing is a digital contract with the customer. It must be truthful, professional, and complete.
3.1. Product Title: a. The title must be clear, concise, and accurately describe the item for sale. It should contain the brand, model, and key features. b. Do not use excessive capitalization (e.g., "BEST DEAL," "BUY NOW"). Do not use spam keywords or misleading marketing terms (e.g., "Number 1," "Hot Item," "Lowest Price"). Titles must be professional and factual.
3.2. Product Images: a. Images must be high-quality, clear, and show the actual product being sold. Images are a critical part of the Buyer's decision, and misrepresentation is a breach of trust. Stock photos are permissible only if they are a true and accurate representation of the item, including color and size. b. The primary image must have a clean, preferably white, background. This ensures a consistent, professional look across the Platform. "Lifestyle" or in-use images are encouraged but must not be the primary image. c. Images must not contain promotional text ("Sale," "50% Off"), watermarks, logos (other than the brand's own logo on the product), or other distracting graphics. Placeholder images (e.g., "Image Coming Soon") are forbidden.
3.3. Product Description: a. The description must be accurate, detailed, and provide all essential information about the product. This includes specifications, dimensions, materials, and contents of the package (e.g., "Charger and cable included"). b. You must not make false or unsubstantiated claims about a product's effectiveness or features. All descriptions must be fact-based. c. All information regarding warranties (manufacturer's or seller's) must be clearly and truthfully stated, including the duration and terms. d. The condition of the item (e.g., "New," "Used," "Refurbished") must be clearly and accurately stated. Selling a used or refurbished item as "New" is a serious violation.
ARTICLE 4: LISTING PRACTICES AND CONDUCT
4.1. No Duplicate Listings: Vendors are strictly prohibited from creating multiple listings for the same item. This practice clutters search results, confuses Buyers, and unfairly inflates a Vendor's visibility. Variations in size, color, or other attributes should be managed within a single, consolidated product listing using the "variation" feature.
4.2. Correct Categorization: All products must be listed in the most relevant and specific category available. Mis-categorizing products (e.g., listing a phone case in the "Mobile Phones" category) to manipulate search results or avoid fees is forbidden.
4.3. No Keyword Spamming: The use of irrelevant or excessive keywords in titles, descriptions, or tags to manipulate search visibility is strictly prohibited. This includes, for example, adding competing brand names to a listing (e.g., listing a "Samsung" case and adding "iPhone, Tecno, Infinix" to the tags or description).
ARTICLE 5: ENFORCEMENT
5.1. GOODEALS actively monitors the Platform for violations of this Policy. This monitoring is conducted using a combination of automated systems (which flag suspicious keywords, analyze images, and detect duplicates) and manual reviews conducted by our Trust & Safety team (which investigate user reports and perform spot-checks).
5.2. A violation of this Policy may result in one or more of the following actions, at the sole discretion of GOODEALS. Actions are generally escalatory but may be immediate and severe for zero-tolerance infractions. a. Immediate removal (delisting) of the offending listing(s). b. A formal warning issued to the Vendor, which is recorded on their account. c. Temporary suspension of the Vendor's selling privileges or "shadow-banning" of their listings (making them invisible in search). d. Withholding of payouts from sales, pending a full investigation into the offending listings. e. Permanent termination of the Vendor's account and forfeiture of any pending funds, as outlined in the Vendor Agreement.
This Policy is instituted to build a high-quality, trustworthy marketplace. Adherence is not optional; it is the foundation of our partnership.